All Authentic Watches are dedicated to enabling a unique & delightful purchase experience for its customers. We are hell-bound to ensure the highest quality & reliability for our customers. However, there might be some inconsistencies. On seldom occasions, you may have to return an order.
Return Policy:
- In case the Customer Changes his/her Mind:
- Must notify within 3 Days.
- Please do not break the seal of your received product & conserve the delivery packaging & invoice.
- Any exception will result in no return.
- In case of a Misplaced Order:
- Check the product and match it with the invoice.
- Let us know as soon as possible
- Please do not break the seal of your received product & conserve the delivery packaging & invoice.
- Any exception will result in no return.
- In case of Manufacturing Defect:
- Must inform us immediately after learning of the defect.
- Any delay beyond 7 days will result in no return or replacement.
***Note:
- The quality of the product depends on the manufacturer. Any Authentic Watch has nothing to do with it. You cannot return a product if you do not like the product’s quality.
- Any Authentic Watch will bear the delivery charges for a 7-day replacement warranty/Default warranty. The customer must bear the delivery charges for the General warranty claim.
Refund Policy
- Refunds
- Refunds are made only when the request is made within 3 calendar days of the purchase. The purchased product must be in sealed/wrapped/intact condition (as delivered) to be eligible for a refund. Otherwise, there will be no option for a refund.
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your Bank Cards, Mobile Finance Service, or In-store Credits.
- You will receive the refund within 7-10 working days. The refund period may vary depending on your card issuer’s policies.
- You will receive the refund within 7-10 working days. The refund period may vary depending on your card issuer’s policies.
- Shipping
- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
How do I request a return?
Option 1: Contact us on WhatsApp – 03032413950
Option 2: Contact us on 03032413950
Option 3: Mail us at thewatchcollections786@gmail.com